Personal Effectiveness Courses
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Appraisals and PDRs - Managing Performance Course
- From £895 for up to 8 delegates for a private course
- Next scheduled course: 15 Oct 25, £345 per delegate + VAT
View Full Course Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT15 Oct 25Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 8 delegatesAssertiveness Skills Course
- Next scheduled course: 08 Sep 25, £395 per delegate + VAT
View Full Course Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT08 Sep 25Durham£39526 Nov 25Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesBuilding an Effective Team Course
- Next scheduled course: 07 Aug 25, £345 per delegate + VAT
View Full Course Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.
With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.
In most teams, the energies of individual members work at cross-purposes. Individuals may ... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT07 Aug 25Virtual£34510 Oct 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesBusiness and Report Writing Skills Course
- Next scheduled course: 10 Sep 25, £395 per delegate + VAT
View Full Course A one day programme focused on written business communication.
To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.
The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work. <b... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT10 Sep 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesChairing Effective Meetings Course
- Next scheduled course: 19 Sep 25, £345 per delegate + VAT
View Full Course Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.
Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.
This course aims to showcase the skills and knowledge needed to chair a meeting successf... View Full Course >>- Duration: 3 Hours
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Prices per delegate on a public course. All prices exclude VAT19 Sep 25Virtual£34531 Oct 25Virtual£34512 Dec 25Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesCoaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesConflict Management Course
- From £895 for up to 12 delegates for a private course
- Next scheduled course: 26 Nov 25, £345 per delegate + VAT
View Full Course Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT26 Nov 25Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 12 delegatesGood customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT25 Sep 25Durham£39511 Dec 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesCustomer Care Dealing with Difficult and Aggressive Behaviour Course
- Next scheduled course: 28 Aug 25, £395 per delegate + VAT
View Full Course This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT28 Aug 25Durham£39519 Nov 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesDecision Making and Problem Solving Course
- From £895 for up to 8 delegates for a private course
View Full Course Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 8 delegatesBeing able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.
Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.
<br/... View Full Course >>- Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesInterviewing Skills Course
- Next scheduled course: 29 July 25, £345 per delegate + VAT
View Full Course This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT29 July 25Virtual£34503 Nov 25Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesManaging Difficult Conversations Course
- Next scheduled course: 13 Aug 25, £345 per delegate + VAT
View Full Course This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.
View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT13 Aug 25Virtual£34524 Nov 25Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesManaging Employee Mental Well-being - Managing Stress in Others Course
- From £995 for up to 8 delegates for a private course
- Next scheduled course: 01 Aug 25, £475 per delegate + VAT
View Full Course The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT01 Aug 25Newcastle£47502 Dec 25Newcastle£475Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£995 +VAT for up to 8 delegatesA well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved. View Full Course >> - Duration: 0.5 Days
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesMotivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesNegotiating and Influencing Skills Course
- Next scheduled course: 19 Aug 25, £345 per delegate + VAT
View Full Course When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act?
This course will give you greater insight in order to develop your skills and confidence in using your influence - irrespective of your formal role or grade. Improving your skills in influencing, communication and negotiation will help you understand what makes you and other people tick, how to work more effectively and how to develop a convincing personal style to reach mutually satisfactory outcomes in different s... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT19 Aug 25Virtual£34516 Oct 25Virtual£34512 Dec 25Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesOutlook - Working more Efficiently Course
- From £645 for up to 8 delegates for a private course
View Full Course This course is aimed at those who are already using Microsoft Outlook but want to work more efficiently. Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy.
You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future. View Full Course >>Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£645 +VAT for up to 8 delegatesPersonal Effectiveness and Communication Skills with Clarity 4D Personality Profile Course
- From £945 for up to 12 delegates for a private course
- Next scheduled course: 05 Aug 25, £445 per delegate + VAT
View Full Course This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
Personal effectiveness... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT05 Aug 25Durham£44510 Sep 25Newcastle£52530 Sep 25Durham£44511 Nov 25Newcastle£52508 Dec 25Durham£445Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£945 +VAT for up to 12 delegatesPresentation Skills Course
- Next scheduled course: 03 Sep 25, £345 per delegate + VAT
View Full Course This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques. View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT03 Sep 25Virtual£34519 Nov 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for prices24 of 24 Results- You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
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We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377No results found on this page, searching our other coursesCourse Reviews Which part of the course did you find particularly valuableAll very valuable, particularly how to use Pivot Tables and LookUps effectively, as well as the introduction to Macros.D.S. South Tyneside Homes, Excel Level 3
All aspects were worthwhile, Everything was well laid out explained.L.G. James Jones and Sons Ltd, Excel Level 1
Excellent course, well worth doing.A.P. Siemens, Excel Level 2
Really enjoyed the training and found it useful.K.M. Durham County Council, Microsoft Power BI Desktop
Following this training what are you going to do differentlyGoing to try and utilize macros more often within the business to automate processes.S.T. Barratt Developments Plc, Excel Advanced Macros
Excellent, very enjoyable. Well PresentedG.T. Houghton International, Word Essentials
Following this training what are you going to do differentlyMore confidentN.A. Egger UK Ltd, Excel Level 1
Look out for quicker more efficient ways of summarising and presenting dataL.B. Greggs, Excel Analysing and Presenting Data with Dashboards and Pivot Tables
Fantastic!A.S. , Excel Level 2
Following this training what are you going to do differentlyWill be leading the effort to replace a large number of reports currently done in Excel with Power BI variants to better present the data, and make reproduction far faster.T.W. Network Rail, Microsoft Power BI Desktop
Following this training what are you going to do differentlyReview my trainees more thoroughlyD.S. Thermo Fisher Scientific, Train the Trainer
What were the most useful aspects of the courseLearning how to cut down notes to make minutes more readable and easy to understandR.R. NHS County Durham Darlington Foundation Trus, Minute Taking
Which part of the course did you find particularly valuableBeing shown around the interface and what things do was very helpfulA.S. Wescott Medical Ltd, Google Ads
Which part of the course did you find particularly valuableShortcuts, pivots, filters, linksH.P. GSK, Excel Level 2
Excellent, thorough, thought provoking, interestingT.B. Alnwick Medical Group, Coaching and Mentoring
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Appraisals and PDRs - Managing Performance Assertiveness Skills Building an Effective Team Business and Report Writing Skills Chairing Effective Meetings Coaching and Mentoring Conflict Management Customer Care Customer Care Dealing with Difficult and Aggressive Behaviour Decision Making and Problem Solving Delegation - The Art of Effective Delegation Interviewing Skills Managing Difficult Conversations Managing Employee Mental Well-being - Managing Stress in Others Managing Meetings Motivating Employees Negotiating and Influencing Skills Outlook - Working more Efficiently Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Presentation Skills -