Customer Training Courses

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

Dates on request

Customer Care Dealing with Difficult and Aggressive Behaviour

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Dates on request

Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

5 upcoming dates

Presentation Skills

This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

6 upcoming dates

Telephone Skills

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

4 upcoming dates

What delegates say

Very friendly and helpful trainer, very knowledgeable.

LHP

D.S, Excel Level 1

Really enjoyed the training, Thank you

James Jones and Sons Ltd

L.G, Excel Level 1

Excellent introduction to all aspects of the program

Network Rail

T.W, Microsoft Power BI Desktop

Whether you're looking to enhance your skills or help your team grow, our wide range of courses is designed to meet your needs.

Some of our clients include:

More information

Customer Courses

We provide Customer courses , our Customer Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Customer Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Customer , we can provide private, onsite or virtual courses for you . One way or another, contact us to let us know how we can help or to book your courses.

Very beneficial and informative session with a subject matter expert!

EGGER UK

Y.B, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

I have many new skills within the software that I will use on a daily basis

Nordem Ltd

B.E, Sage Accounts Level 1

Great Course! Great Trainer!

Hemingways

A.M, Excel Level 2

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Why train with us

Flexible content
Virtual courses
Classroom training
Small class sizes
Course materials included
Lunch and refreshments At our training venues
Expert trainers
Questions encouraged

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