Training course

Assertiveness Skills

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

  • 1 Day
  • In person
  • Private courses available
Download outline (PDF)

Course Objectives

  • Stand up for their own or other people's rights in a calm and positive way
  • Establish the different styles of communication and the impact they have on others
  • Identify the barriers to effective communication
  • Understand how beliefs and experience influence communication style
  • Evaluate the effectiveness of their own communication style
  • Explore and plan a strategy to improve their personal communication effectiveness

Prerequisites

  • There are no prerequisites for this course.

Included

  • Lunch and refreshments when training is delivered at our training venues
  • Comprehensive course materials and exercises

Course content Back to top

  1. What is Assertiveness?
  2. Understanding communication
    Barriers to effective communication
    Ways to improve communication
    How effective a communicator are you? Communication assessment
    Communication styles and their implications
    Feedback – johari window
  3. How to help build, boost and develop self-confidence and assertiveness
    Methods and Techniques
  4. Rights and Responsibilities in assertiveness
  5. Beliefs
    Unassertive beliefs
    Aggressive beliefs
    Personal reflection
  6. Types of Assertion
    Basic
    Empathic
    Escalating
    I - language
  7. Behaviours associated with assertive, passive and aggressive communication styles
    Non-verbal behaviour
    Verbal behaviour
  8. Personal Action Plan

Public dates and prices Back to top

Prices are per delegate and exclude VAT.

  • Wednesday 25 November 2026

    Virtual, live online 9:30–16:30

    £345+ VAT

Can't make these dates? Ask about a private course on a date that suits you.

Training a team?

Run this course privately, on your dates

  • Public Scheduled Fixed course content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
  • Private Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
  • Bespoke Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.

What delegates say Back to top

What were the most useful aspects of the course

“Self reflection and analysis made me rethink how I will approach situations with more confidence than before”
S.C., Pp

Which part of the course did you find particularly valuable

“Understanding my personal objectives and challenges and talking through them with examples of goals to improve”
C.R., Froneri International Plc

Following this training what are you going to do differently

“Communicate better with internal and external parties”
J.R., Galliford Try

Which part of the course did you find particularly valuable

“How to identify and change my beliefs for the better”
J.R., Galliford Try
“Brilliant course”
M., William Smith, Access Essentials An Introduction to Database Design

Which part of the course did you find particularly valuable

“All of it the data part was particularly valuable in understanding how the data is structured and related. The visuals and presentation part was really useful in understanding how to share. Also was really useful to be able to look at our own data.”
E.W., Northumbria University, Microsoft Power BI Desktop
“The course has shown me the easier way to do things I was doing before so I will put that into practice.”
L.P., Egger Uk, Excel Level 2
“The course was delivered by a lovely tutor who really enjoys what she does. This was evident through out the course which made it a lovely experience for me”
J.E., Hmp Full Sutton, Hmp Gartree, Minute Taking

Related courses

Please contact us to discuss your Assertiveness Skills course, we have many solutions available to ensure you receive the best training possible.

Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Assertiveness Skills course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account. Please contact us to booka place or get a quote for your Assertiveness Skills course.

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IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed: 10/20/2026 10:17:06 PM