Training course

Decision Making and Problem Solving

Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.

  • 1 Day
  • Online or in person
  • Private courses available
Download outline (PDF)

Course Objectives

  • Understand the need to use time-saving systems to record and solve problems, and appreciate the use of the mind for logical thought rather than as a storage house for information.

Prerequisites

  • No previous knowledge is required.

Included

  • Lunch and refreshments when training is delivered at our training venues
  • Comprehensive course materials and exercises

Course content Back to top

  1. Introduction
    Using a six step model
    Accepting ownership of problems
    Problem-solving vs. decision-making
    It's a learning process
  2. Understanding the Problem
    Assessing the problem
    Thinking logically and constructively
  3. Collecting Information
    Searching for information
    Asking the right questions
    Talking to the people who matter
    Tapping other sources
    Presenting the facts
  4. Getting to the Root of the problem
    Identifying the gap
    Separating symptoms and causes
    Identifying the root cause
    Using other techniques
    Identifying outcomes and restraints
  5. Selecting the Options
    Examining all available solutions
    Asking questions
    Exploring common pitfalls
    Thinking laterally
    Developing a single option
  6. Choosing the Best Solution
    Reaching an effective decision
    Deciding how to decide
    PMI - plus, minus, interesting
    Taking the logical route
    Relying on your instincts
    Avoiding the pitfalls
  7. Getting it Solved
    Building a visual plan
    The art of delegation
    Maximising your chances
    Making things happen
    Learning from your results

Training a team?

Run this course privately, on your dates

  • Private Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
  • Bespoke Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Virtual These courses can be attended from anywhere.

What delegates say Back to top

“The trainer took lots of time to answer our individual questions and had lots of good examples for us to practice and work through which really helped put theory into practice. The examples made understanding much easier and meant the course wasn#39t too content heavy and nice and interactive.”
E.F., Egger, Excel Level 2
“Excellent first introduction to Microsoft 365, looking forward to using the system and to see how this will positively impact our company”
J.T., Watmos, Microsoft Office 365 Overview
“Excellent course, well worth doing.”
A.P., Siemens, Excel Level 2

Which part of the course did you find particularly valuable

“All of it each topic gave great insight and I learnt things I didn#39t know before”
L.K., Xps Pensions Group, Train the Trainer
“The trainer made me feel very settled and explained everything in detail. Fantastic Course”
P.C., Hodgson Sayers Ltd, Excel Level 2
“Great course, look forward to Level 3”
J.H., Lighthouse, Poole, Excel Level 2
“The trainer covered the basics of using Power BI in a really accessible manner which was easy to understand.”
L.C., Nocn Group, Microsoft Power BI Desktop

Which part of the course did you find particularly valuable

“The tips given throughout the session are really useful”
M.R., Xps Pensions Group, Train the Trainer

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Please contact us to discuss your Decision Making and Problem Solving course, we have many solutions available to ensure you receive the best training possible.

Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Decision Making and Problem Solving course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account. Please contact us to booka place or get a quote for your Decision Making and Problem Solving course.

Problem solving training courses in North East England, Durham, Washington, Newcastle, help with dealing with problems, how to handle problems
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed: 10/20/2026 10:15:35 PM