Course Overview

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

Prerequisites

• • No previous knowledge is required.

Course Content

• Introduction

  What is conflict?
  

• Conflict management strategies that work

  The six-step approach to win-win conflict resolution
  Practising everyday conflict resolution skills
  Dealing with the 4 most common sources of conflict that lead to disagreements
  Choosing a management style that fits the situation

• How to deal with your own anger and emotions

  Safe ways to blow off steam without venting it on people
  How to understand what's really bugging you
  Seven steps you can take to experience your feelings without acting them out
  Expressing yourself without accusation, sarcasm or hostility

• Responding to anger in others

  How to validate someone's anger without fanning the flames
  One sure-fire way to let the situation cool down before trying to resolve it
  Effective strategies for defusing an escalating argument
  Quickly de-escalating an emotional confrontation with a boss or co-worke

• Conflict communication skills

  Overcoming the feeling that negative feedback is a personal attack
  Turning negative self-talk into positive affirmations
  Avoiding the eight most common pitfalls to giving negative feedback
  Recognising that difference between valid feedback and a personal put-down

• Taking care of yourself

  Relaxation skills you can master to control stress and relieve tension
  How to handle rejection and still feel good about yourself
  Setting your limits - how to say ';No'; without generating anger or guilt

Included with this course

• • Lunch and refreshments when training is delivered at our training venues
  • Comprehensive course materials and exercises