Course
Conflict Management
Course Duration
1 Day
Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
Public Scheduled Dates
<<
<
>
Public scheduled prices per delegate +VAT
This course is available as a private event. A private event can be held at one of our venues, your location, or somewhere else if you prefer.
Prerequisites
-
- No previous knowledge is required.
Objectives
-
- Identify what conflict management is and how to deal with it in the workplace by using strategies that work.
What's included
-
- Lunch and refreshments when training is delivered at our training venues
- Comprehensive course materials and exercises
Course Content
-
IntroductionWhat is conflict?
-
Conflict management strategies that workThe six-step approach to win-win conflict resolution
Practising everyday conflict resolution skills
Dealing with the 4 most common sources of conflict that lead to disagreements
Choosing a management style that fits the situation -
How to deal with your own anger and emotionsSafe ways to blow off steam without venting it on people
How to understand what's really bugging you
Seven steps you can take to experience your feelings without acting them out
Expressing yourself without accusation, sarcasm or hostility -
Responding to anger in othersHow to validate someone's anger without fanning the flames
One sure-fire way to let the situation cool down before trying to resolve it
Effective strategies for defusing an escalating argument
Quickly de-escalating an emotional confrontation with a boss or co-worke -
Conflict communication skillsOvercoming the feeling that negative feedback is a personal attack
Turning negative self-talk into positive affirmations
Avoiding the eight most common pitfalls to giving negative feedback
Recognising that difference between valid feedback and a personal put-down -
Taking care of yourselfRelaxation skills you can master to control stress and relieve tension
How to handle rejection and still feel good about yourself
Setting your limits - how to say "No" without generating anger or guilt
How would you rate the course content overall
"I gained a lot of useful skills"
A.R. Welwyn Components Ltd, Conflict Management
What were the most useful aspects of the course
"Personal adaption of course content to make it relevant to your situation"
J.M. Welwyn Components Ltd, Conflict Management
"Clear and understandable"
S.W. Ballast Phoenix, Conflict Management
Learn with IT Training Solutions. Small class sizes. Course materials included. Flexible course content. Expert trainers and tried & tested training methods. Course materials available online using your personal training account.
Please contact us to book a place or request a quote for your course.
-
Course Options
Please contact us to discuss options for this coursePublic ScheduledPublic ScheduledFixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!PrivatePrivateFlexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.BespokeBespokeBespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.VirtualVirtualThese courses can be attended from anywhere.
- Virtual Training
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:4/28/2024 9:33:30 PM
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:4/28/2024 9:33:30 PM