Training course

Conflict Management

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

  • 1 Day
  • Online or in person
  • Private courses available
Download outline (PDF)

Course Objectives

  • Identify what conflict management is and how to deal with it in the workplace by using strategies that work.

Prerequisites

  • No previous knowledge is required.

Included

  • Lunch and refreshments when training is delivered at our training venues
  • Comprehensive course materials and exercises

Course content Back to top

  1. Introduction
    What is conflict?
  2. Conflict management strategies that work
    The six-step approach to win-win conflict resolution
    Practising everyday conflict resolution skills
    Dealing with the 4 most common sources of conflict that lead to disagreements
    Choosing a management style that fits the situation
  3. How to deal with your own anger and emotions
    Safe ways to blow off steam without venting it on people
    How to understand what's really bugging you
    Seven steps you can take to experience your feelings without acting them out
    Expressing yourself without accusation, sarcasm or hostility
  4. Responding to anger in others
    How to validate someone's anger without fanning the flames
    One sure-fire way to let the situation cool down before trying to resolve it
    Effective strategies for defusing an escalating argument
    Quickly de-escalating an emotional confrontation with a boss or co-worke
  5. Conflict communication skills
    Overcoming the feeling that negative feedback is a personal attack
    Turning negative self-talk into positive affirmations
    Avoiding the eight most common pitfalls to giving negative feedback
    Recognising that difference between valid feedback and a personal put-down
  6. Taking care of yourself
    Relaxation skills you can master to control stress and relieve tension
    How to handle rejection and still feel good about yourself
    Setting your limits - how to say ';No'; without generating anger or guilt

Public dates and prices Back to top

Prices are per delegate and exclude VAT.

  • Wednesday 25 November 2026

    Virtual, live online 9:30–16:30

    £345+ VAT

  • Tuesday 13 July 2027

    Virtual, live online 9:30–16:30

    £345+ VAT

  • Wednesday 24 November 2027

    Virtual, live online 9:30–16:30

    £345+ VAT

Can't make these dates? Ask about a private course on a date that suits you.

Training a team?

Run this course privately, on your dates

  • Public Scheduled Fixed course content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
  • Private Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
  • Bespoke Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Virtual These courses can be attended from anywhere.

What delegates say Back to top

“Clear and understandable”
S.W., Ballast Phoenix

What were the most useful aspects of the course

“Personal adaption of course content to make it relevant to your situation”
J.M., Welwyn Components Ltd

How would you rate the course content overall

“I gained a lot of useful skills”
A.R., Welwyn Components Ltd
“Brilliant session, great trainer.”
S.H., Nocn, Microsoft Power BI Desktop
“Was able to ask the questions I had and practice the skills as we learned. Very comfortable atmosphere, approachable trainer and informative content. Learned some really great new skills! Really feel I understand the full breadth of possibilities in PowerPoint.”
M.M., Ryder Architecture, PowerPoint Essentials

Which part of the course did you find particularly valuable

“Shortcuts, pivots, filters, links”
H.P., Gsk, Excel Level 2
“Liked the course very much, very informative, great tutor”
C.C., Eggeruk Ltd, Excel Level 2

How would you rate the course content overall

“Amazing I feel I will be so much more efficient. Content was so relevant and useful. Looking forward to applying what I have learned”
K.B., Education Development Trust, Excel Level 3

Related courses

Please contact us to discuss your Conflict Management course, we have many solutions available to ensure you receive the best training possible.

Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Conflict Management course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account. Please contact us to booka place or get a quote for your Conflict Management course.

Conflict Magement training courses in North East England, Durham, Washington, Newcastle. Help with managing conflicts.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed: 10/20/2026 10:14:48 PM