Training course

Leadership and Management Development Programme

This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.

Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.

This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

CLARITY 4D PROFILES

As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.

The Profile includes sections on:

Personal style and interacting with others

Personal strengths and areas of hidden potential

Value to the Team

Effective Communication

The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.

  • 15 Days
  • In person
  • Private courses available
Download outline (PDF)

Included

  • Lunch and refreshments when training is delivered at our training venues
  • Comprehensive course materials and exercises
  • Clarity 4D Profile

Structure

The sessions are in one-day, recommended sequential order to maximise the learning outcome and transfer learning to the workplace. However, this should be treated as a discussion document and can be changed to ½ day sessions or a different order according to the organisations requirements.

The sessions are in one-day, recommended sequential order to maximise the learning outcome and transfer learning to the workplace. However, this should be treated as a discussion document and can be changed to ½ day sessions or a different order according to the organisations requirements.

Methodology

These highly interactive workshops will incorporate self-analysis, exercises, group discussion and action planning and will provide delegates with practical examples, checklists, tips and pointers to use in the workplace.

Course content Back to top

  1. Session 1 – Personal Effectiveness
    The key aim of this first session is about creating self-awareness and understanding of others. The session will open by gaining individual and collective recognition of the need for improvement and then generating ‘buy-in’ to this development process.
    Understanding self - Recognising strengths and weaknesses and areas for development
    Understanding others - Recognising others’ behavioural styles and learning how to respond effectively to others’ needs
    Perception
    Recognising individual communication styles
    Examining the impact different personal styles and preferences may have on the workplace
    Adapting behaviour to communicate more effectively in the workplace
    Personal leadership
  2. Session 2 – Communicating with Colleagues and Customers
    The key aim of this session is to gain an appreciation of the ‘human element’ of communication, by recognising the different styles of self and others and, using this knowledge, plan how to manage the differences to effectively communicate with team members and customers alike.
    The ‘richness’ of communication
    Outline of the communication process
    Key barriers to effective communication
    Overcoming barriers to improving communication
    Empathic Listening
    Building rapport
    Questioning techniques
    Using feedback as a tool for continual improvement
    Exploring the importance of customer service to the individual, team and organisation
    Understanding internal customer service principles and practice
    Establish the importance of internal relationships on external customer service
    Identifying and dealing with different customer types
    Creating a positive image
  3. Session 3 - Leadership and Management Approaches
    The aim of this session is to explore the different aspects of leadership and management. To be a valued member of the team you don’t have to be a manager, leadership is a personal choice. By recognising the different leadership styles and our own personal preferences and approaches, we are then in a position of making the correct choices when adapting our style to suit the situation.
    Concepts of leadership
    Leadership versus management
    Skills required for effective people management
    Identifying Team, Individual and Task needs
    Action Centred Leadership – managing task, team and individuals
    Management and Leadership styles
    Harnessing skills to maximise team and individual performance
    Situational leadership
  4. Session 4 – Team Effectiveness
    The aim of this session is to recognise the individual contribution that each member brings to the team and to explore the relationship with other areas of the business. Where session 1 highlights the differences in each individual, this session will explore how, by valuing these differences, a stronger team will evolve. Potential conflict situations, or misunderstandings, are less likely as relationships become more settled and team members start to build an environment of trust, respect and loyalty towards each other. This session should not only strengthen the teams but also initiate the transfer of departmental knowledge across the organisation.
    Identifying what makes a team effective
    Understanding and communicating where the team fits into the bigger picture
    Benefits of team building and developing effective interpersonal relationships
    Barriers to effective teamwork and how to overcome them
    Identifying current strengths and weaknesses of the team
    Team theories – Tuckman’s stages of group development
    Exploring what stage of team development the team is at currently and how to move it to the next level
    Value individual contribution to the team
    Understand the need to reconcile personal opinions to the greater needs of the team
    Relationships with other teams and how to improve them
  5. Session 5 – Interview Skills
    The aim of this session is for delegates to consider the importance of the recruitment procedure. To interview someone successfully, the interviewer needs to be able to open, lead and close an interview in a way, which allows them to gather all the information they need in order to make a selection decision – and to do that, requires good interview techniques.
    Interviewing skills
    Before the interview – preparation
    Putting together a job summary and person specification
    Who shall we consider? - Putting together a shortlist
    During the interview
    The 6 stage interview plan
    Conducting fair interviews
    Questioning techniques
    After the interview – recording the interview
    Making the selection
    Candidate assessment
  6. Session 6 – Performance Appraisals
    The aim of this session is to recognise that when conducted effectively, the performance appraisal process can be one of the most efficient mechanisms by which an organisation can keep employees motivated, committed and interested. Performance appraisals are essential for the effective management and evaluation of employees. Appraisals help develop individuals, improve organisational performance, and feed into business planning.
    Managing an effective appraisal scheme
    Set regular, productive and achievable targets and objectives
    Continually monitor and review the appraisal process and the people involved
    Be flexible towards changes in the work environment
    Giving regular and effective feedback
    Identify how to handle and improve poor performance
    Interview people without them feeling threatened or patronised
    Effectively deal with the behaviours and attitudes of themselves and others
    Recognise good and bad interviews
    Determine the key skills needed to carry out successful performance appraisals
    Achieve win-win result from the appraisal process
  7. Session 7 - Coaching and Mentoring
    The key aim of this session is to develop the coaching skills and the confidence to adopt a ‘coaching management style’ Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation.
    What is coaching?
    What is mentoring?
    Similarities and differences
    When to coach
    When to mentor
    The Five Pillars of Coaching
    Focus
    Involvement
    Development
    Gratitude
    Accountability
    Qualities and skills of an effective Coach and Mentor
    Empathic listening
    Questioning
    Feedback
    Challenging
    Learning Styles (KOLB)
    Understanding the different learning styles
    Applying this understanding to coaching and mentoring
    Exploring how leadership style impacts on coaching and mentoring
    Using coaching tools
    Exploring different coaching models
    Personal action Plan
    Being your own personal coach
  8. Session 8 - Time Management and Delegation
    This session is designed to help individuals increase work effectiveness and productivity through greater self-management - the ability to effectively plan, delegate, organise, direct and control daily activities
    Time wasters
    Urgency and importance
    Procrastination
    Prioritising
    Goal setting
    Time planning
    Personal organisation
    Benefits of delegation
    Barriers to effective delegation
    Effective delegation
  9. Session 9 - Project Management Tools and Techniques
    This session is designed to further develop the skills of managers to manage projects. Developing and enhancing project management skills should not only strengthen the capabilities within the team but also facilitate a heightened awareness of the impact these skills have in all other internal working relationships. By using the same project management practises it ensures there is clarity in their roles, responsibilities and objectives. This session gives delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness.
    Managing a project successfully requires awareness and understanding of the needs for a balanced team. This session has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.
    Nature, purpose, importance of projects and project management
    Role and skills of Project Manager
    Project Initiation, feasibility, appraisal
    Project Scope and Objectives
    Risk assessment
    Planning and Scheduling
    Network analysis and critical path
    Milestones/Key Events
    Budgeting/Costing
    Review and Reporting
    Project closure and evaluation
  10. Session 10 – Assertiveness and Negotiation skills
    The aim of this session is to enable delegates to gain feedback on the effectiveness of their communication methods. They will establish the different styles of communication and the impact they have on others. They will be encouraged to consider negotiation in terms of assertive skills, to identify the key elements of successful negotiation and to practice those skills, so that they can negotiate mutually satisfactory outcomes to problems.
    What is assertiveness?
    How a message flows
    Communication styles
    Methods to help build, boost and develop self-confidence and assertiveness
    Rights in assertiveness
    Responsibilities
    Beliefs
    Four types of assertion
    Assertive negotiation
    Behaviour styles in negotiation
    Individual assessment
  11. Session 11 – Conflict Management
    This session is designed to explore conflict management skills especially when dealing with difficult behaviour. To see conflict as not only inevitable but also potentially useful if managed correctly.
    What is conflict?
    Reciprocal relationships
    Dealing with change
    Recognise how attitudes and actions impact on others
    Preventing problems
    General skills required for dealing with conflict and complaints
    Communication styles as barriers to dealing with conflict and complaints
    Dealing with problems
    Conflict styles
    Causes of difficult behaviour
    Develop coping strategies for dealing with difficult behaviour and difficult situations
    The 5–step process
    Dealing with negative feelings
    How to say no nicely
  12. Session 12 – Presentation Skills
    For some employees, being asked to present will induce a rising sense of panic and for others just knowing how to get their key messages across in a clear and concise manner will be the concern. This session demonstrates the basic tools and techniques required to plan, prepare and deliver effective presentations.
    Basic principles of presenting
    Understanding your audience
    Developing and adapting your own personal style
    Planning and preparation
    Structuring and timing
    Body language, voice and posture
    Managing nerves
    Q & A sessions
    Awkward moments
    Practising your skills
  13. Session 13 – Managing Meetings - ½ day
    This session focuses on how to plan and conduct a meeting effectively. A meeting can be either formal or informal, and should be convened only when the purpose or objective can be achieved more effectively than by other methods of communication.

    Identify the preparation necessary for an effective meeting
    Recognise the barriers to an effective meeting
    Understand the responsibilities of the Chairperson
    Minute taking
    Understand the responsibilities of the attendees
    Evaluate the success of a meeting

  14. Session 14 – Decision Making and Problem Solving – ½ day
    In this session, delegates will explore processes and techniques to improve decision-making and the quality of decisions. Problem solving and decision-making are important skills for business and life. Problem-solving often involves decision-making, and decision-making is especially important for management and leadership.
    Creativity in identifying and developing options
    Brainstorming
    SWOT analysis
    Decision-making process
    Decision-making methods
    Problem-solving tools and techniques
    Problem-solving using S-O-S (Scope, Outcomes, Solutions)
    Complex problems and decisions
  15. Session 15 - Moving Forward – ½ day
    This final session will pull together the lessons learnt so far, focussing on the role of the individual. Using the information gathered, delegates will be guided through a series of open debates and discussions on how best to put the theory into every day working practice. They will create their own personal action plan, using SMART objectives, for the following six-month period.
    Review of key learning points
    Practical application
    Feed forward
    SWOT analysis
    Personal Action Plan
  16. RECOMMENDED OPTIONAL MODULES
    To complement the programme and to more deeply embed the learning, you may wish to consider adding the following in addition to the core modules. A review session placed regularly through the programme will give the delegate an opportunity to explore the impact their learning’s have had on their day-to-day work.
  17. Review Session - What impact am I having? – ½ day
    Focusing on their role, delegates will be guided through a series of open debates and discussions on what has worked well for them and identifying any areas for improvement.
    Recap of key learning points so far
    Impact of the learning – what went well
    Further development needs
    Feedforward
    SWOT analysis
    Personal Action Plan
  18. Where are we now? – ½ day
    3 - 6 months after the development programme this session gives the opportunity for delegates to explore the impact their learning’s have had on their day-to-day work. Once again focusing on the role of the individual, delegates will be guided through a series of open debates and discussions on what has worked well for them and identifying any further development needs. A feedback questionnaire will be distributed two weeks prior to this session and will be used in the self-assessment exercise.
    Recap of key learning points
    Feedback on Personal Action Plan
    Impact of the manager
    Feedback analysis
    Further development needs
    Feedforward
    SWOT analysis
    Personal Action Plan

Training a team?

Run this course privately, on your dates

  • Private Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
  • Bespoke Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.

What delegates say Back to top

“Very useful, already knew some aspects of PowerPoint but learned lots of new things and brushed up on existing skills. The trainer was approachable and very knowledgeable.”
L.R., Ryder Architecture, PowerPoint Essentials
“It was brilliant thank you”
J.G., Impact International, Excel Level 2
“Great balance of practical examples and teaching.”
D.L., Bruker, Excel Level 2

Following this training what are you going to do differently

“It will make using Excel a lot quicker”
H.B., Engie Fabricom, Excel Level 1
“I found it valuable being taken through all the different sections in each module.”
E.M., Newcastle Gp Services, Sage Accounts Level 1
“Enjoyable!!”
M.D., Excel Level 1
“All aspects of the course were valuable”
J.C., William Smith, VBA Essentials using Access
“Learnt a lot from this course really enjoyed it”
C.M., Excel Level 2

Related courses

Please contact us to discuss your Leadership and Management Development Programme course, we have many solutions available to ensure you receive the best training possible.

Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Leadership and Management Development Programme course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account. Please contact us to booka place or get a quote for your Leadership and Management Development Programme course.

Leadership and Management Courses in Durham and Newcastle. Leadership and Management Development Programme available throughout North East England including Newcastle, Durham, Darlington, Washington, Sunderland, Gateshead, Tyne and Wear, Leeds, Carlisle and Middlesbrough.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed: 10/20/2026 10:17:39 PM