Training course

Outlook - Working more Efficiently

This course is aimed at those who are already using Microsoft Outlook but want to work more efficiently.Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy.

You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future.

  • Contact us for duration options
  • Online or in person
  • Private courses available
Download outline (PDF)

Prerequisites

  • Delegates must already be using Outlook and be comfortable sending and reading emails and opening and saving attachments.

Included

  • Comprehensive course materials and exercises

Course content Back to top

  1. Calendar
    Explore the Outlook Calendar
    Respond to a meeting request
    Difference between Accept Reject Tentative
    Schedule and Edit an appointment
    Arrange a meeting with other people
    Booking a room (if applicable)
    Reply to a meeting request
    Propose a new meeting time
    How Outlook interacts with Microsoft Teams
    Entering appointment details
    Creating recurring appointments
    Marking time as free or busy etc.
    Reserving calendar time for tasks
    Adding travel time - using appointments to mark out and marking time as busy
  2. Speeding up Emails
    Setting up a signature and multiple signatures
    Using AutoCorrect and Quick Steps
    Creating a signature QuickPart
    Use quick parts for repetitive emails
    Delivery and Read Receipts - do not use
    Inserting a screenshot
  3. Working with Contacts (as a user)
    Add edit and delete a contact
    Sort and find contacts - Global address book
    Managing and sharing contacts
    Create Contact Groups (distribution list)
    Using the People Pane
  4. Inbox Management
    Are you a deleter or a hoarder?
    Would working towards ‘Inbox Zero’ work for you?
    Figure out your inbox management strategy: understand the built-in folders and create some of your own.
    Use the searching and sort tools more effectively.
    Find important emails quickly by using Flags and Categories and generating a Task list.
    Use some of the automatic inbuilt tools to speed up filing (Rules and Quick steps).
    Learn some of Outlook’s message options such as delaying emails or directing replies elsewhere.

Training a team?

Run this course privately, on your dates

  • Virtual These courses can be attended from anywhere.
  • Private Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.

What delegates say Back to top

Which part of the course did you find particularly valuable

“All of the course. A lot of these are tips that I will use every now and then, and some i.e. quick paths are ones I will begin using regularly.”
C., Gachet
“Brill, as always, the trainer is lovely! Welcoming, friendly, helpful”
V.K.
“All very informative”
I.G., Blue Phoenix
“Course was easy to understand”
R.I., Blue Phoenix
“Just really useful and enjoyable”
N.W., Riverford Organic Farmers, Excel Level 2
“Extremely informative and very beneficial in enhancing my knowledge and skills”
A.P., South Tyneside Council, Excel Level 2

Following this training what are you going to do differently

“Feel more comfortable using Excel at work”
E.J., Aesica Pharmaceuticals, Excel Level 1

Which part of the course did you find particularly valuable

“Teaching and learning cycle”
E.O., Thermo Fisher Scientific, Train the Trainer

Please contact us to discuss your Outlook - Working more Efficiently course, we have many solutions available to ensure you receive the best training possible.

Your Outlook course can be delivered online or in-person. You can choose your learning path and delivery style. Learn in-person or online with our virtual classrooms. Your course can be delivered online, at your office or at one of our training venues, it's your choice. Small course sizes. Course materials included. Flexible Outlook - Working more Efficiently course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account. You can master Outlook, please contact us to book a place or get a quote for your Outlook - Working more Efficiently course.

IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed: 10/20/2026 10:52:05 PM